Support

Virtual Viewfinder has no public sign-up. Accounts are created by a [[COMPANY]] administrator for staff, contractors, and production partners. Email [[SUPPORT_EMAIL]] from your work address with the project you are working on, and we will set you up.

Check first that you are on a working network and that your email and password are correct — the email is not case-sensitive and leading or trailing spaces are ignored. If your account has been disabled you will be logged out and cannot log in again, even with the right password; that is usually because your access ended, so contact us. If your team runs its own server, open Settings and confirm the server address is the one your administrator gave you.

There is no self-service reset. Write to [[SUPPORT_EMAIL]] from your work address and an administrator will issue a new one.

When you reopen a scene on iOS, the app tries to recognise the location using the relocalization map saved with it. The Android app has no relocalization map: place the scene origin again at the same spot and everything you placed will follow it. Recognition works best when you stand roughly where you were when you saved, under similar lighting, facing the same features of the room, and when you move the phone slowly to let it look around. Very dark rooms, blank walls, and rearranged furniture all make it harder. If it will not lock on, place the scene origin again by hand and everything you placed will follow it.

Scan the floor until the app has a solid read on it before you place the scene origin. Move the phone gently across the ground rather than sweeping it; large reflective or transparent surfaces confuse the depth estimate.

Straight into your device's photo library. They are not uploaded to our servers, so they are yours to share as your production's rules allow. On iOS, video is captured by recording the screen, so anything visible on screen ends up in the recording — the app hides its controls inside the frame while recording for exactly this reason. On Android the recording is taken from the rendered frame itself, so controls never appear in it, and it has no audio.

Augmented reality is demanding. When the device heats up, the app steps down rendering quality on purpose to keep the session alive rather than letting the system throttle it abruptly. Letting the phone cool and lowering screen brightness help; on iOS, so does turning off person occlusion in Settings.

You can delete scenes from the scene list in the app. To have your account and everything associated with it removed, email [[PRIVACY_EMAIL]] from your work address. Because accounts are issued by an administrator rather than self-registered, deletion is handled the same way; we confirm your identity and then act on the request.

The library is curated by your administrators through the [[COMPANY]] admin console — assets are not uploaded from the app. Send the asset you want added to [[SUPPORT_EMAIL]] and we will review and publish it.